By accessing or using Shipalytics (“the Platform”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Platform.
Shipalytics is a shipping analytics and refund management platform that helps businesses analyze carrier invoices from UPS and FedEx, detect potential refund opportunities (such as late deliveries, address corrections, and overcharges), and manage dispute workflows. The Platform processes uploaded invoice data to provide dashboards, reports, alerts, and cost-saving insights.
To use the Platform, you must create an account by providing accurate and complete information. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or that appear to be fraudulent.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:
Your Data: You retain full ownership of all shipping data, invoice files, and other information you upload to Shipalytics. We do not claim ownership of your data.
License to Process: By uploading data, you grant us a limited, non-exclusive license to process, analyze, and store your data solely for the purpose of providing the Platform's services to you. We will not use your data for any other purpose without your explicit consent.
Our Content: All Platform content, features, functionality, branding, and intellectual property are owned by Shipalytics and are protected by copyright, trademark, and other applicable laws.
Shipalytics identifies potential refund opportunities based on carrier invoice analysis and known carrier policies. We do not guarantee that any identified opportunity will result in an actual refund from the carrier. Refund outcomes depend on carrier policies, claim validity, and other factors outside our control. Shipalytics is an analytical tool — we do not file claims on your behalf unless explicitly agreed to in a separate service arrangement.
We strive to maintain high availability of the Platform but do not guarantee uninterrupted, error-free service. We may temporarily suspend access for maintenance, updates, or security reasons. We are not liable for any loss or damage arising from service interruptions.
To the fullest extent permitted by law, Shipalytics and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Platform. Our total liability for any claim related to the Platform shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless Shipalytics from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.
Either party may terminate this agreement at any time. You may stop using the Platform and request account deletion. We may suspend or terminate your access if you violate these Terms. Upon termination, your right to use the Platform ceases immediately. We will make your data available for export for 30 days following termination, after which it may be permanently deleted.
We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the “Last updated” date at the top of this page. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts of competent jurisdiction.
If you have questions about these Terms of Service, please contact us at [email protected].
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