Privacy Policy

Last updated: April 27, 2026

1. Introduction

Shipalytics (“we,” “us,” or “our”) is a shipping analytics and refund management platform. We are committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at shipalytics.com.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and login credentials. If you sign in via Google or Microsoft SSO, we receive your name, email, and profile identifier from those providers.

Shipping & Invoice Data: We process carrier invoice files (UPS, FedEx) that you upload, which may include tracking numbers, shipment details, service types, package dimensions, charges, and delivery addresses.

Usage Data: We automatically collect information about how you interact with the platform, including pages visited, features used, and timestamps. We use Google Analytics (GA4) to collect anonymized usage statistics.

Cookies & Similar Technologies: We use essential cookies for authentication and session management, and analytics cookies to understand platform usage. See Section 7 for details.

3. How We Use Your Information

To provide and maintain the Shipalytics platform, including shipping analytics, alert detection, and refund opportunity identification
To authenticate your identity and manage your account
To process and analyze your carrier invoice data for cost-saving insights
To generate reports, dashboards, and alerts related to your shipping activity
To improve, personalize, and enhance our services
To communicate with you about your account, updates, or support requests
To detect and prevent fraud or unauthorized access

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information or shipping data to third parties.

We may share information in the following limited circumstances:

Service Providers: We use trusted third-party services for hosting, database management, file storage, and analytics (e.g., Google Analytics). These providers only access data necessary to perform their functions.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure password hashing, access controls, and regular security reviews. Your carrier invoice files are stored in encrypted cloud storage with restricted access. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and shipping data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal information and associated data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., dispute resolution records).

7. Cookies

Shipalytics uses the following types of cookies:

Essential Cookies: Required for authentication, session management, and security. These cannot be disabled without breaking core functionality.
Analytics Cookies: Google Analytics (GA4) cookies help us understand how users interact with the platform. These collect anonymized data such as pages visited, session duration, and referral sources. You can opt out of analytics cookies via the cookie consent banner.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing activities
Export your data in a portable format

To exercise any of these rights, please contact us at the email below.

9. Third-Party Services

Our platform integrates with third-party authentication providers (Google, Microsoft) for single sign-on. When you use these services, their respective privacy policies govern the data they collect. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of Shipalytics after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].